Privacy Policy
Maintaining the security of your data is a priority of Turnberry Homes, and we are committed to respect your privacy rights. We undertake to handle your data fairly and legally at all times and we are also dedicated to being transparent about what data we collect from you and how we may use such data.
This privacy notice aims to explain the types of personal data Turnberry Homes may collect about you when you interact with us whether you visit our developments, offices, use your mobile device or go online. It also aims to explain how we will process, share and keep your data.
We hope this will answer any questions you have, but if you still have any questions, please get in touch with us.
As we may need to update this notice from time to time, we will update you if there are any significant changes, however please feel free to check this notice as you wish from time to time.
Turnberry Homes Limited is registered in Scotland.
Why do we collect your personal data?
We may collect and process your personal data for a number of reasons. These reasons include:
- so that we may comply with any legal obligation we have;
- in order to comply with our duties and exercising our rights under a contract with you;
- the pursuit of our legitimate interests (as set out below); or
- where you have consented to the processing.
This includes, but is not limited to, information you (or a joint purchaser and/or owner) provides:
- when you/they contact us in person, on our website, over the telephone, by e-mail or by post;
- at the time of reserving a property to purchase from us;
- at the time of purchasing options and extras from us;
- during the course of purchasing a property from us and/or selling a property to us in part exchange; or
- when you apply for a job vacancy with us.
Our legitimate interests
The normal legal basis for processing customer data is that it is necessary for the legitimate interests of Turnberry Homes, including:
- selling and supplying our homes and services;
- protecting customers, employees and other individuals and maintaining their health, safety and welfare;
- promoting, marketing and advertising our products and services;
- sending promotional communications which are relevant and tailored to individual customers;
- understanding our customers’ behaviour, activities, preferences and needs;
- improving existing products and services and developing new products and services;
- complying with our legal and regulatory obligations;
- preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders;
- handling customer contacts, queries or disputes;
- protecting Turnberry Homes, its employees and customers through appropriate legal action; and
- fulfilling our duties to our customers, employees, shareholders and other stakeholders.
The purposes and reasons for processing your personal data
We take your privacy very seriously and will never disclose or share your personal data without your knowledge, unless required by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Unless we notify you, we will not process your personal data outside of the European Economic Area (EEA).
Examples of when we would collect, process and in some cases share your personal data include:
- ensuring website content is presented effectively;
- verifying your identity;
- processing job applications;
- processing and managing your property purchase and after-sales services;
- fulfilling contractual obligations, including part exchange arrangements;
- facilitating property warranties;
- monitoring customer satisfaction surveys;
- notifying utility suppliers and local authorities;
- providing requested information, products or services;
- notifying you of service changes; and
- contacting you about new developments where consent has been given.
Where you have consented to receive marketing communications, you may withdraw consent at any time.
The use of protective and pre-emptive safety features
We use CCTV on various sites for safety and crime prevention purposes only.
We also provide enhanced safety items for staff to increase safety and prevent crime.
In the event of criminal investigations, data may be shared with relevant authorities where legally required.
How long will we keep your data?
We retain personal information only for as long as necessary. Retention periods include:
- Health & Safety related matters – up to 40 years
- Property purchases and related matters – up to 15 years
- Direct marketing – up to 2 years
- Other data – up to 6 years
How we will share your data
We do not disclose personal information without consent, except where legally required.
We may share your data with trusted third parties to fulfil contracts or legal obligations.
These may include:
- estate and managing agents;
- financial and legal advisors;
- mortgage providers;
- the National House Building Council;
- utility and service providers; and
- local authorities.
Your rights over your personal data
You have the right to request access to your personal data and information about:
- what data we hold;
- the purpose of processing;
- data categories;
- recipients of the data;
- retention periods; and
- the data source where not collected directly.
You also have the right to request:
- correction of inaccurate data;
- erasure of your data;
- restriction of processing;
- opt-out of direct marketing; and
- information on automated decision-making.
If you wish to exercise these rights, please contact us at salesoffice@turnberryhomes.co.uk.
Further details, questions, or complaints
Head of Customer Service
Customer Services Department
Turnberry Homes Limited
18 Allerdyce Drive
Glasgow, G15 6RY