Customer Care
If it matters to you,
it matters to us
Choose a Turnberry home, and you are choosing a builder who cares. Whether taking your first tentative steps onto the property ladder or making the move to a forever family home, purchasing a new property is a significant investment that can often overshadow what should be an incredibly exciting experience.
We take huge pride in guiding you throughout the entire process, keeping stress to a minimum and allowing you to enjoy every moment.
From your very first visit to one of our developments, we believe you’ll notice the difference. Our Sales Advisors can assist with every step of the buying process from discovering the property that feels just right to helping personalising your new surroundings with a comprehensive range of superior fixtures and finishes.
Moving in is designed around you with advisors on hand to offer a guided tour of your new home, complete with advice on new appliances and equipment, so that settling in is seamless.
Your personalised HomeCare Pack provides all essential information you’ll need, along with helpful tips on how to maintain your new living space.
View Our Customer Charter
Rest assured that our commitment to you continues even after moving in, as we’re readily available to answer questions or to offer advice. Always remember that purchasing a Turnberry home, is where our relationship truly begins.
Turnberry Homes Ltd is a proud member of the NHBC, Consumer Code for Home Builders, and Homes for Scotland.
View Consumer Code
Feedback and Support
We are here to make your experience as smooth as possible and always welcome your feedback so we can continue to provide the best service.
If you need any assistance, please view our complaints procedure.
Complaints Procedure