Customer Care

Carrochan Gardens Lounge crop

Be at home. Be cared for.

When you choose a Turnberry home, you are choosing a builder who cares.

We care about your new home, the way you will too. You are making a big investment and therefore we like to invest our time and experience to help you enjoy the experience with little stress.

From the moment you visit any of our developments, our experienced Sales Advisors will help guide you through the buying process. From helping select the right house style for you, arranging financial advice and advising on our best incentives, to helping you make the right tile choice. We are here with you every step of the way.

And, we don't just stop there. We ensure the moving day is just as stress-free, by arranging a time that suits you and when our advisors are on hand to give you a fully guided tour of your new home including showing you how to operate all your new appliances and equipment, so that you can settle in nicely, without any worries.

You will also be provided with a personalised HomeCare Pack, giving you all the essential information along with some handy hints and tips on how to care for your new home.

We work closely to ensure that even after you move in, you can easily contact us should you have any queries or need any advice about your new home.

Read our Customer Charter

Read our Health & Safety Guidance when visiting developments

Turnberry Homes Ltd is a proud member of the NHBC, Consumer Code for Home Builders and Homes for Scotland

View the full Consumer Code

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